M&S Extends its Partnership with TCS as it Reshapes for Growth and Value Creation
LONDON | MUMBAI, APRIL 25, 2023: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has extended its partnership with Marks and Spencer plc (M&S), to transform the latter’s core technology stack, improve resilience and pace of innovation, and drive sustainable growth.
TCS has been a strategic partner to M&S for over a decade, helping the retailer drive numerous business- critical transformation programmes, including its journey to become a digital-first enterprise. In the next phase of this partnership, TCS will simplify M&S’ technology landscape and modernise its core business systems with a cloud-first and composable platform strategy. Leveraging its engineering talent and practices, TCS will help drive a culture of futuristic thinking and continuous innovation.
The modernisation program will help M&S reduce technical debt, improve time to market and enhance scalability. Additionally, the transformation into a simple, agile, data-led business will accelerate M&S’ strategic priorities of delivering superior customer experience, driving online growth, leading in omnichannel and sustainability, modernising its supply chain, and expanding its global reach.
“As we move
into the next phase of our transformation to reshape M&S for growth and
value creation, we are delighted to
expand our partnership with TCS. Together, we pivoted M&S to a
digital-first business and achieved
key business outcomes such as growing dotcom, driving loyalty through Sparks
and realising significant cost and
productivity efficiencies. Their industry advisory capabilities will help us
accelerate the pace of business
transformation to achieve our goals of significantly increasing our active app
userbase, doubling online sales
volume, and building an efficient, resilient supply chain network by driving
down technology debt, enabling faster
time to market, and infusing innovation momentum for growth and value creation,” Katie Bickerstaffe, Joint Chief Operating Officer, M&S
PLC.
“This
transformation to a simple, fast, brilliant engineering-led value delivery
model is essential for our business. TCS is the partner of choice given their deep contextual knowledge, best-in-class engineering talent
and deep innovation capability,” Jeremy Pee, Chief Digital
and Technology Officer,
M&S PLC.
“As the
long-standing transformation partner of M&S, we are fully vested in their
purpose and belief that a simplified
organisation with a culture of customer centricity and continuous innovation
will help them drive sustainable
growth in market share, sales, and profit. We are truly delighted to continue
and enhance our relationship with
them. Our priority is to modernize key enablers and build a high-performance
culture that can unlock growth by
harnessing the power of their global brand,” Shankar
Narayanan, President, Retail Cluster, TCS.
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About Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services,
consulting and business
solutions organization that has been partnering with many
of the world’s largest businesses in their transformation journeys for over 55
years. Its consulting-led, cognitive powered,
portfolio of business, technology and engineering services and solutions is
delivered through its unique Location Independent Agile™ delivery model, recognized
as a benchmark of excellence in software development.
A part of the Tata group, India's largest
multinational business group, TCS has over 614,000 of the world’s best-trained
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